Refund Policy


Refund Policy

At ShilajitStore, we are committed to providing the highest quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help!

1. Return Eligibility

  • You can request a return or exchange within 7 days of receiving your order.
  • To be eligible for a return, the product must be in its original condition and packaging, unused, and unopened.
  • For health and safety reasons, we do not accept returns on opened or used products unless they are defective or damaged during shipping.

2. Refund Process

  • To request a refund, please contact us at salajeetstore7@gmail.com with your order number and details of your request.
  • If approved, we will initiate a refund to your original method of payment. The refund will be processed within 5-7 business days after we receive the returned item.

3. Return Shipping Costs

  • You will be responsible for the return shipping costs unless the product is defective or the wrong item was sent.
  • If you receive a defective or incorrect product, please contact us immediately, and we will provide you with a pre-paid return label.

4. Non-Refundable Items

  • Opened or used products (unless defective).
  • Gift cards and promotional items.

5. Exchanges

  • If you would like to exchange a product for a different item, please reach out to our customer support team. If the exchange is approved, we will guide you through the process.

6. Late or Missing Refunds

  • If you haven’t received your refund yet, please first check with your bank or credit card company, as it may take additional time before it is posted.
  • If you’ve done this and still have not received your refund, please contact us at salajeetstore7@gmail.com

7. Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us within 7 days of receiving your order. We will replace the product or issue a full refund, depending on your preference.

Contact Us
If you have any questions or need assistance with a return or refund, please don’t hesitate to reach out to us at salajeetstore7@gmail.com or call us at +923558158933